Touchstone Energy® regularly sponsors quantitative and qualitative research projects to provide cooperatives with data on consumer trends.  This data-driven resource and approach are one reason that engaged Touchstone Energy members consistently receive higher satisfaction scores than their peers in customer satisfaction ratings. 

New: Member Satisfaction Measurement & Benchmarking Services

Touchstone Energy is the leading provider of member satisfaction measurement services within the cooperative network. Serving nearly 400 cooperatives since 2021, Touchstone Energy’s expansive data enables cooperatives to benchmark against peers based on size, location, and other demographics, making reporting more effective and targeted to your specific needs.

We are pleased to announce expanded member benefit and premium benchmarking and reporting services to give cooperatives an edge in elevating member satisfaction, engagement, and loyalty while lowering costs. Through both an expanded relationship with CFI, the owner and administrator of the ACSI® program, as well as expanded staffing and internal tools, Touchstone Energy can now serve all of your member satisfaction research needs.

Learn More

American Customer Satisfaction Index (ACSI®)   

Touchstone Energy cooperatives – both energy and internet service providers – can use the ACSI resources to track and measure their customer satisfaction, as well as benchmark their performance against regional and national peers and the energy utility industry at large.

The Cooperative Advantage Report

This annual industry report provides information about member needs, opinions and expectations. Participation is free to Touchstone Energy members.

Admire & Acquire 

Tried-and-true best practices from the Touchstone Energy cooperative network to aid co-ops in developing programs and educating members.

Member Perspectives

This qualitative research platform is an interactive, invitation-only online space for co-ops to gather insights, attitudes and opinions from a small segment of their members on a variety of topics.

Smart Energy Consumer Collaborative (SECC)

Touchstone Energy is a member of the SECC and regularly sponsors research studies on timely topics, such as electric vehicles, smart home and energy data, or electric rate options.