Speakers Bureau

Shares insights on member engagement and satisfaction and how being part of the Touchstone Energy network aids co-ops in strengthening their relationships with members. Jana often facilitates training sessions, moderates panels and can serve as Key Note speaker sharing how trust and transparency are key to driving a quality relationship with your members and colleagues.

Focuses on strategies to help co-ops build relationships with their C&I customers along with sharing how co-ops can provide member savings with the Co-op Connections program.  

Focuses on national advertising’s correlation to higher member satisfaction and creative resources available to co-ops that promote the Cooperative Difference and Beneficial Electrification.

Shares the advertising creative available to Touchstone Energy co-ops for use in their marketing and member outreach as well as tools and best practices for social media and how to use Touchstone Energy resources in co-op communication.

Focuses on research and data to help co-ops understand their member needs. Specific areas include American Customer Satisfaction Index (ACSI®), National Survey on the Cooperative Difference and other consumer research.

Focuses on creating an engaged workforce through Service Excellence training that translates to better member-owner relationships and serves as an outstanding emcee and moderator for your member events.

Shares with members how LinkedIn provides individualized and self-paced training for your employees. Conducts demos and custom training.

Shares strategies to increase member engagement and how Touchstone Energy resources benefit co-op members.

Focuses on having a high-quality designed site that is secure and reliable enhances your members’ experience. Conducts demos and custom training about the benefits of having a Co-op Web Builder site.