Leverage the Cooperative Advantage and bring it to life at your staff level.
Host Service Excellence Training to increase member engagement and satisfaction.
What is Service Excellence?
Service Excellence is a comprehensive training program that equips your employees with the skills needed to increase member engagement and satisfaction. The program fosters a culture where your employees are motivated, and able to anticipate member needs, leading with a positive and proactive mindset.
Service Excellence for Employees
Back to Basics
Focuses on the “why” of cooperative service. Co-ops were formed to provide a service to communities that no one else would: safe, affordable, reliable energy. Providing this service is our entry-point to make life better in our communities. What is our role in providing service?
Learning modules include:
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Cooperative Principles & Purpose
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Behavioral & Learning Styles
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Problem Solving & Customer Service
Cooperative Culture
Focuses on the “how” of service, which is culture. Culture is also a big way to maximize member resources by welcoming innovation, operating with trust, and creating a positive environment for service.
Learning modules include:
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Building Trustworthy Relationships
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Conflict Resolution & Collaboration
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Building Leaders at All Levels
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Effectively Leading Meetings
Member Engagement
Focuses on the most important function of the cooperative: meeting and exceeding the needs of the membership. Market research and understanding generational influences and technology preferences are just a few ways to increase member engagement.
Learning modules include:
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Member vs. Customer Identity
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Communicating Value of Membership
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Ways to Tell Your Co-op Story
What’s NEXT
Focuses on the cooperative and member of the future. Technology and innovation are driving the operations within the walls of the co-op. Learn how to make your cooperative future proof and continually anticipate consumer-member needs.
Learning modules include:
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Building an Effective Business Plan
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Innovation vs. Invention
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The Future of the Industry
Service Excellence Training Courses
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Boost Member Engagement and Satisfaction
The training equips employees with the skills to better understand and meet member needs. This leads to more meaningful interactions, stronger relationships, and ultimately, higher member satisfaction and loyalty. -
Foster a Proactive and Positive Culture
By encouraging employees to anticipate needs and lead with a positive mindset, the training helps build a workplace culture that is solution-oriented and member-focused—key traits for long-term cooperative success. -
Enhance Employee Motivation and Morale
When employees feel confident in their ability to serve members effectively, they are more motivated and engaged in their roles. This can lead to improved job satisfaction and reduced turnover. -
Strengthen the Cooperative’s Brand and Reputation
Consistently excellent service reinforces the cooperative’s commitment to its members. This not only enhances its public image but also differentiates it from competitors in a meaningful way.
In-person Sessions (Recommended)
Strongly recommended for an interactive, positive and culture building in-person experience.
1 Session/day: $3,500 + travel
Up to 3 sessions/day: $4,500 + travel
Session Duration: 2 hours
Class Size: No limitations
Virtual Sessions
Featuring a live facilitator for each session. Attendees can engage with the facilitator and colleagues via chat and other interactive features.
Pricing: $1,500 per session
Duration: 90 minutes
Class Size: No limitations
Easy steps to get started:
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Fill out the form below.
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Hop on a call to discuss goals & strategy.
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Pick sessions and scheduling format.
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Lock-in training dates.
