Touchstone Energy's Learning and Leadership Center empowers co-ops employee's with on-demand, virtual and in-person learning.

Continual learning fosters high employee engagement, talent retention, career growth and elevates Service Excellence to colleagues and member-owners. Our comprehensive resources help cultivate marketing, communications, member service and business relationship skills and empowers the next generation of leaders. Take a look at the different ways to learn below or view all resources now.

 

Upcoming Events and Featured Resources

 

Get Ready to SHiNE: C-op Guide to Website Redesign — Sept. 22 at 2 PM

SHiNE

Thinking about a new website? Join for a non-technical look at the SHiNE website redesign process.

Register here.

Unlocking the Power of LinkedIn Learning: Oct. 13 at 2 PM

LI Learning

Join us for an engaging webinar exploring the full power of LinkedIn Learning, its expansive content library, intuitive platform features, and practical ways to maximize learning. 

Register Here.

LinkedIn Learning: AI Role Play to Practice Tough Conversations

AI

With AI Role Play, you can practice difficult conversations in a safe environment and receive personalized feedback on your responses. Build skills in coaching, conflict resolution, customer service, and more, immediately applying what you learn on the job.

Click here to learn more.

Register Now for NEXT 2027: February 1 - 3 (Amelia Island, Florida)

NEXT

The NEXT Conference is where co-ops and businesses meet. You’ll be immersed in everything from industry trends and emerging technologies to best practice sharing and valuable on-the-job intangibles. Repeat attendees and survey feedback confirms the value of the NEXT for professional development and networking.

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On-Demand

LinkedIn Learning

Gain unlimited access to thousands of expert-led courses through LinkedIn Learning, empowering cooperative employees to continuously build skills and advance their careers.

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LinkedIn Learning

Cooperative Advantage Report

Stay informed about member needs, opinions, and expectations to determine priorities, choose the most effective communication channel, or distribute sought-after energy information.

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Cooperative Advantage Report

SHiNE Best Practices

Access proven strategies, case studies, and customized to enhance your cooperative's website.

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SHiNE Case Studies

Playbooks and Energy Articles

Access a curated library of playbooks, guides, and energy industry articles to support informed decision-making and inspire new ideas.

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Playbooks and Energy Articles

Admire and Acquire

Discover and adapt proven ideas from across the cooperative network by exploring successful campaigns, creative assets, and best practices that can be customized for your organization.

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Admire and Acquire

Association of National Advertisers

Access exclusive ANA resources, training, webinars, research, and industry best practices to strengthen your marketing expertise and stay ahead of emerging trends.

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Association of National Advertisers

 

Virtual

Service Excellence (Virtual)

This virtual training is a flexible learning option that equips your employees with the skills and strategies needed to enhance member engagement and satisfaction. This session provides an accessible way for employees to build service excellence skills while fostering a culture where they feel empowered and motivated.

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Service Excellence

SHiNE Town Hall Library

Join your SHiNE community and staff and view recent Town Halls via our collection on LinkedIn Learning. Head over to Educational Webinars and see upcoming, virtual Town Halls to join live.

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SHiNE Town Hall Library

Educational Webinars

Touchstone Energy educational webinars provide convenient access to insights on programs, services, research, and best practices designed to help cooperatives enhance member satisfaction, strengthen engagement, and build a stronger future.

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Upcoming Webinars

Archived Webinars

Access a library of recorded webinars covering key topics for electric cooperative professionals. Learn at your own pace with expert-led sessions focused on leadership, communication, member engagement, workplace skills, and industry best practices, all available anytime through LinkedIn Learning.

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Recorded Webinars

 

In-Person

Service Excellence

Service Excellence is a comprehensive training program that equips your employees with the skills needed to increase member engagement and satisfaction.​ The program fosters a culture where your employees are motivated, and able to anticipate member needs, leading with a positive and proactive mindset.

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Service Excellence

NEXT Conference

The NEXT Conference is where co-ops and businesses meet. Attendees are immersed in everything from industry trends and emerging technologies to best practice sharing and valuable on-the-job intangibles. Repeat attendees and survey feedback confirms the value of the NEXT for professional development and networking.

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NEXT Conference

Connect, PowerXchange, and Community Service Project

Strengthen your network and make a meaningful impact through Touchstone Energy's involvement at the Connect Conference and PowerXchange. These opportunities foster professional growth, relationship building, and cooperative values in action.

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Connect, PowerXchange, and Community Service Project

Cooperative Advantage Summit

The Cooperative Advantage Summit will feature valuable research takeaways focused on advancing your understanding of your members' satisfaction. More information coming soon.

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Coming Soon in July 2027

Business Member Summit

Discover the cooperative advantage at the Touchstone Energy Business Member Summit. Connect with industry experts and fellow business leaders, explore innovative solutions, and gain practical strategies to help your business succeed in an evolving energy landscape. More information coming soon.

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Coming soon in October 2027

Member Engagement & SHiNE Workshops

Learn strategies to strengthen member engagement and also to get the most out of the SHiNE website platform. These workshops provide practical guidance, best practices, and hands-on training to help cooperatives create engaging digital experiences, improve website performance, and better connect with their members.

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Member Engagement & SHiNE Workshops

Commitment to Community Workshop

This interactive two-hour workshop, coming soon in 2026, will help cooperative leaders strengthen community and economic development efforts by focusing on three key drivers of success: People, Power, and Progress. Participants will learn how to build meaningful partnerships, leverage community resources, and establish measurable goals that create lasting impact in their communities.

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Commitment to Community Workshop

Speakers Bureau

The Touchstone Energy team is available to speak at your events and meetings on how being part of this network gives you access to programs that help you strengthen your relationship with member-owners. Here is a list of available speakers for virtual and in-person and the topics they cover.

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Speakers Bureau

 

All Resources