New: Touchstone Energy Announces Expanded Member Satisfaction Measurement & Benchmarking Services

Touchstone Energy is the leading provider of member satisfaction measurement services within the cooperative network. Serving nearly 400 cooperatives since 2021, Touchstone Energy’s expansive data enables cooperatives to benchmark against peers based on size, location, and other demographics, making reporting more effective and targeted to your specific needs.

We are pleased to announce expanded member benefit and premium benchmarking and reporting services to give cooperatives an edge in elevating member satisfaction, engagement, and loyalty while lowering costs. Through both an expanded relationship with CFI, the owner and administrator of the ACSI program, as well as expanded staffing and internal tools, Touchstone Energy can now serve all of your member satisfaction research needs.

Member Benefit & Premium Reporting Benchmarking Services 

Submit Your Interest

My cooperative would like to receive an ACSI score for its energy utility services.
My cooperative would like to receive an ACSI score for its broadband services.

American Customer Satisfaction Index (ACSI®)

The American Customer Satisfaction Index has been a long-time benefit of membership in Touchstone Energy. Each year hundreds of co-ops benchmark their performance against industry averages and their own past performance.

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Cooperative Advantage Report

Top performing co-ops always have at least one thing in common. They pay attention to what matters to their members. Touchstone Energy's robust Cooperative Performance and Research portfolio provides cooperatives a distinct competitive advantage.

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Cooperative Advantage Report

Admire & Acquire

Discover and adapt proven ideas from across the cooperative network by exploring successful campaigns, creative assets, and best practices that can be customized for your organization.

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Admire & Acquire

Member Perspectives

​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​This qualitative research series is an opportunity for co-op members to provide feedback on timely topics. Touchstone Energy® member cooperatives that are interested in having their residential members participate can submit a reque​st. There are no costs for a member co-op to participate.

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Member Perspectives

Smart Energy Consumer Collaborative

Touchstone Energy® is a member of the Smart Energy Consumer Collaborative (SECC) and regularly sponsors research studies conducted by the SECC. Thanks to this partnership, our members have free access to vital research about the wants and needs of energy consumers in North America.

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SECC