Member Satisfaction Measurement & Benchmarking Services

Touchstone Energy is the leading provider of member satisfaction measurement services within the cooperative network. Serving nearly 400 cooperatives since 2021, Touchstone Energy’s expansive data enables cooperatives to benchmark against peers based on size, location, and other demographics, making reporting more effective and targeted to your specific needs.

We are pleased to announce expanded member benefit and premium benchmarking and reporting services to give cooperatives an edge in elevating member satisfaction, engagement, and loyalty while lowering costs. Through both an expanded relationship with CFI, the owner and administrator of the ACSI® program, as well as expanded staffing and internal tools, Touchstone Energy can now serve all of your member satisfaction research needs.

 

Interested in learning more? Join us for a Research Town Hall on Wednesday, August 12 at 12:30 PM ET. Click here to register.

 

Member Benefit & Premium Reporting Benchmarking Services 

Research Packaging Graphic

 

As detailed in the image above, Touchstone Energy Cooperatives can select from member-benefit research programs included with dues or upgrade to premium reporting and benchmarking services.

 

Member Benefit Research Packages

Included with Touchstone Energy membership.

  • Up to four ACSI Scores per year
  • Detailed ACSI Level 2 reporting
  • National Cooperative Advantage Report

Premium Reporting & Benchmarking Services

Receive all of the member benefits, AND:

  • Local Cooperative Advantage Report
  • Custom Survey Questions
  • Annual Benchmarking Report
  • Quarterly Benchmarking Reports
  • Turn-key Survey Distribution

 

Information Request Form

My cooperative has never done a member satisfaction survey and would like to schedule a complimentary consultation meeting.
My cooperative would like to receive an ACSI score for its energy utility services.
My cooperative would like to receive an ACSI score for its broadband services.
My cooperative receives regular ACSI scores but is interested in more in-depth data/insight
My cooperative is interested in receiving resources to benchmark our ACSI score(s) and other metrics (e.g., demographics).
My cooperative is only interested in free survey options included in our Touchstone Energy membership.
My cooperative is interested in a comprehensive measurement and benchmarking package for a maximum fee of $9,500 per year.